Support When It Matters: Fast, Reliable Technical Assistance.
When you invest in Omega Lasers equipment, your peace of mind is part of the package.
Every machine comes with a standard two-year manufacturer’s warranty, ensuring you’re covered from day one.
For added protection, we also offer an optional Service Support Package, allowing you to extend your coverage and keep your device performing at its best for years to come.
Every machine comes with a standard two-year manufacturer’s warranty, ensuring you’re covered from day one.
For added protection, we also offer an optional Service Support Package, allowing you to extend your coverage and keep your device performing at its best for years to come.
Everything Included in Your Support Plan
Our Service Support Package is designed to ensure ongoing peace of mind with priority access to expert technical assistance and exclusive benefits that keep your clinic running smoothly.
Here’s what you can expect:
Here’s what you can expect:
- Dedicated Technical Support – Ongoing access to expert assistance via email, phone, and video call during business hours.
- Unlimited Online Training – Complimentary access to virtual training sessions for up to three therapists throughout the duration of your plan.
- Comprehensive Breakdown Cover – Includes parts and labour to get you back up and running quickly, with minimal disruption.
- Temporary Replacement Units – Where available, we’ll provide a loan machine to keep your treatments moving.*
- Exclusive Discounts – Enjoy 20% off all consumables, replacement handpieces, and accessories for the life of your support package.
- Priority Clinic Exposure – Premium placement in our online clinic directory to help drive client traffic.
*Subject to Availability
Techincal Support
The Service Support Package offers comprehensive technical coverage, including breakdown support with parts and labour, as well as ongoing access to our expert team via email, phone, and video.
We aim to respond to all technical support queries within 3 hours during business hours. Our experienced technical engineers will work to resolve your issue promptly, either by guiding you through the solution remotely or, if necessary, via a video consultation.
If a site visit is required, we’ll coordinate it swiftly to minimise downtime and keep your clinic running smoothly.
We aim to respond to all technical support queries within 3 hours during business hours. Our experienced technical engineers will work to resolve your issue promptly, either by guiding you through the solution remotely or, if necessary, via a video consultation.
If a site visit is required, we’ll coordinate it swiftly to minimise downtime and keep your clinic running smoothly.
Curious to know more? Contact Us.
If you would like to learn more about what our equipment can do for you, feel free to arrange a virtual demonstration, contact our team today at 068 900 9435, or complete an enquiry form.